Result for "Multichannel Communications"
What Are the Benefits of Multichannel Communications?
Technology has empowered the consumer, putting him in the driver’s seat 24/7. In other words it is the customer who decides when and how to interact during a business relationship. This could be with...
Managing a Multichannel Communications Strategy
If you went back thirty years, business communications were relatively straightforward. Business critical documents, such as letters, invoices and contracts, were sent and received through the post,...
How to Cope with Customer Communications Across Multiple Channels
Today’s businesses not only have to deal with an increasing flow of information, they also have to manage it via multiple channels and in multiple formats. However, businesses that cannot handle this...
Do Customers’ Preferred Channels of Communication Matter?
Major Award for OMS-500: Product of the Year 2014
The Growing Importance of Mobile Communications