Has Your Organization Embraced Digitization?

Has Your Organization Embraced Digitization?

Digitization has become the business community's number one priority . In survey after survey, it is cited as the key strategic focus/challenge of our times, ahead of critical factors such as regulation and customer knowledge. Less surprising than this new-found urgency is why it has taken so long...
Do Customers’ Preferred Channels of Communication Matter?

Do Customers’ Preferred Channels of Communication Matter?

Effective communication is a challenge for all businesses, and while every customer wants communication to be convenient, this doesn’t necessarily mean digital all the way. If businesses don’t optimize their multi-channel communications they can end up spending more time than they should on...
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