How to Cope with  Customer Communications Across Multiple Channels

How to Cope with Customer Communications Across Multiple Channels

Today’s businesses not only have to deal with an increasing flow of information , they also have to manage it via multiple channels and in multiple formats. However, businesses that cannot handle this effectively can end up wasting time and money on menial tasks. From repetitive data entry across...
Do Customers’ Preferred Channels of Communication Matter?

Do Customers’ Preferred Channels of Communication Matter?

Effective communication is a challenge for all businesses, and while every customer wants communication to be convenient, this doesn’t necessarily mean digital all the way. If businesses don’t optimize their multi-channel communications they can end up spending more time than they should on...
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